PRIVACY STATEMENT SNOWBALL
Last reviewed: September 2025
1. Snowball
Snowball is a cleantech hub located in Harelbeke, Belgium. We provide an innovative and sustainable working environment for companies and entrepreneurs active in sectors such as energy, mobility, and the circular economy. Our campus fosters collaboration between startups, scale-ups, established businesses, and research institutions, with the aim of accelerating the transition to a low-carbon future. Snowball offers workspaces, meeting facilities, testing infrastructure, and an on-site restaurant to its residents and visitors.
2. Personal data processed by Snowball
| As part of its services, Snowball processes certain personal data of its residents and visitors. The following categories of personal data may be processed for the purposes listed below: Purpose | Personal data | Legal basis |
| Access management to the premises and facilities | Name, company, email address, access logs | Legitimate interest (security and facility management) |
| Visitor registration and reception | Name, company, host, time of visit | Legitimate interest (security and visitor management) |
| Delivery of orders | Name, contact details, delivery preferences | Performance of a contract |
| Processing payments for services | Name, payment details, invoice data | Performance of a contract |
| Booking and use of meeting rooms or workspaces | Name, booking details, usage logs | Performance of a contract |
| Participation in Snowball-organized events or workshops | Name, contact details, dietary preferences (if applicable) | Consent |
3. Sharing personal data with third parties
To ensure the efficient and secure operation of our services, Snowball may share personal data with carefully selected third parties who support us in delivering our offerings. These third parties only process
data on our behalf and in accordance with applicable data protection laws. We ensure that appropriate data processing agreements are in place. The categories of third parties that may have access to personal data include:
- IT service providers: for hosting, maintenance, and support of our digital infrastructure and platforms.
- Payment service providers: for processing electronic payments and invoicing.
- Facility and catering partners: for managing deliveries, restaurant services, and event logistics.
- Security and access control providers: to ensure safe access to the premises.
- Event and communication platforms: for organizing workshops, newsletters, and community engagement.
We do not sell or rent your personal data to third parties. Any sharing is strictly limited to what is necessary for the purposes described in this Privacy Notice.
4. How long Snowball retains your personal data
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, as well as any other legally permitted related purpose. Retention periods may vary depending on the nature of the data and the applicable legal or operational requirements.
5. How Snowball protects your personal data
Snowball prioritizes high standards of information security in managing the data of our residents and visitors. We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include computer security systems such as firewalls and data encryption. Access to personal data is granted only to employees who need the information to perform their duties.
6. Surveillance cameras
At Snowball, surveillance cameras are in operation in and around the building. These cameras are used for the following purposes: ensuring the safety of employees, visitors, and property; preventing, detecting, or investigating incidents or criminal activities; and controlling access to the premises.
The processing of camera footage is carried out in accordance with the General Data Protection Regulation (GDPR) and the Belgian Camera Surveillance Act of 21 March 2007. Footage is retained for a maximum of thirty (30 days.
Camera surveillance is clearly indicated at the entrance of the building through legally required signage. Visitors have the right to request access to footage in which they appear, provided they submit a motivated request with sufficient information to identify the relevant footage.
7. Your rights
In accordance with applicable data protection legislation, which may include certain exceptions, you have the following rights:
- Right of access: You have the right to obtain confirmation as to whether or not your personal data is being processed, and if so, to receive further information about the processing and a copy of your personal data (or, in some cases, to have your data transferred to another controller).
- Right to rectification: You have the right to have inaccurate personal data corrected and incomplete data completed.
- Right to object: You may object to the processing of your personal data (particularly for direct marketing purposes) if the processing is based on legitimate interests.
- Right to withdraw consent: If the processing is based on your consent, you may withdraw it at any time (note: this does not affect the lawfulness of processing carried out before the withdrawal).
- Right to erasure: You may request the deletion of personal data that is not or no longer lawfully processed.
- Right to restriction: In certain cases, you may request the restriction of processing (e.g. while we assess whether your data needs to be corrected or whether processing should be stopped).
To exercise any of these rights, please send an email to welcome@snowball.eu We may not be able to fulfill your request if we cannot verify your identity in our records. If we determine that we are not legally required to comply with your request, we will explain this in our response.
If you believe your request has been unjustly denied, you have the right to file a complaint with the relevant data protection authority. In Belgium, this is:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels